Refunds & Returns Policy

Mantiques 2023

Photorealistic image of an antique feather quill pen with intricate details and natural colors, symbolizing Mantiques signing our reputation on our Returns & Refunds Policy.

Our commitment at Mantiques, under our Refunds & Returns Policy, is to unite you with timeless treasures. We understand the unique nature of our items and strive for your complete satisfaction with every acquisition.

Returns Policy

  • Time Frame: Items must be returned within 30 days of receipt.
  • Condition: Returned items must be in the original condition and packaging, with all accompanying materials.
  • Process: Contact us at mantiquesnc@gmail.com to initiate a return. We will provide custom instructions for packing and shipping the item back to us.

Refunds Policy

  • Inspection: Upon return, items will undergo a thorough inspection.
  • Approval: If the return meets our criteria, we will process your refund to the original payment method within 7-10 business days.
  • Shipping Costs: Original and return shipping costs may be non-refundable. For items returned due to an error on our part, we will cover shipping costs.

Shipping

  • Responsibility: Customers are responsible for return shipping costs and ensuring the item arrives safely.
  • Guidance: We will provide detailed instructions for repacking antiques to minimize the risk of damage.

Exceptions to our Returns & Refunds Policy

  • Non-Returnable Items: Certain sales, such as those marked ‘Final Sale,’ may be non-returnable. Please review product listings carefully.

Dispute Resolution

All disputes arising under this Returns Policy shall first be attempted to be resolved by negotiation between the parties. In the event that a resolution cannot be reached, the parties agree to seek resolution through binding arbitration in Transylvania County, North Carolina, in accordance with the North Carolina or federal arbitration law, as applicable.

Liability Limitation

MANtiques is not liable for any incidental, indirect, or consequential damages of any kind, or for any damages whatsoever arising from the loss of use, data, or profits, whether in an action of contract, negligence, or other tortious action, arising out of or in connection with the use or performance of purchased products.

Modifications to Return & Refund Policy

MANtiques reserves the right to modify this returns policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Governing Law

This policy and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of North Carolina.

Contact us at mantiquesnc@gmail.com for questions related to our returns & refunds policy.